There's a part of digital work I never liked, but couldn't avoid. Searching for information. Comparing options. Opening websites. Accepting cookies. Filling out forms. Canceling services. Copy-pasting from here to there and then into a spreadsheet.
A tedious task that added no value.
Over the last few weeks, I've started noticing something different. I'm more focused. I delegate. And it's changing my relationship with the Internet.
Agentic browsing isn't about finding better information. It's about saying, "I want this", and having someone handle the journey.
Sometimes I go to make a cup of tea and, when I come back, I see one of my screens clicking on its own and showing me, in a side panel, the steps it's following. When it finishes, a spreadsheet appears with a summary of what it did.
A Technical and Mental Shift
Before, we opened tabs. Now, we set objectives.
The agent doesn't waste time, doesn't get distracted and has no patience for poorly designed processes. If something is confusing, slow or unnecessarily complicated, it avoids it.
That 'digital intern' can also fall victim to phishing, deception or code injection. It could compromise the future of the organization without anyone noticing.
The First "Digital Interns" Are Already Here
We're not talking about the distant future. There are already some very interesting tools.
- Comet, designed to delegate real browsing and end-to-end tasks.
- Atlas, which combines browsing with decision structuring.
- Manus, capable of executing end-to-end processes using the web.
And the co-pilots integrated into browsers, which turn the browser into a tool for action, not just reading.
They all point to the same thing. The Internet stops being a place we browse and becomes infrastructure that someone uses on our behalf.
UX Is No Longer Enough. AX Is Here
For years we talked about user experience. Now another layer emerges: Agent Experience.
- Clear processes.
- Simple flows.
- Understandable contracts.
Agents don't negotiate with emotions. They negotiate with structures.
And that forces a redesign of products, services and business models.
It's Already Happening and It Can't Be Stopped. The Question Worth Asking Is:
Is this digital intern safe?
This "digital intern" uses the same browser where you store passwords, confidential data and the trust of your customers. And yes: the "digital intern" can also fall victim to phishing, deception or code injection. It could compromise the future of the organization without anyone noticing.
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